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FREQUENTLY ASKED QUESTIONS
Every dog is different, and it's completely natural to have a few questions before deciding whether home boarding is right for them.
Here you'll find answers to some of the things we are most often asked. And if there's anything else you'd like to know, just get in touch — we will be happy to talk it through.
BEFORE YOUR DOG STAYS
Yes. All fist-time guests complete a trial overnight stay before their first booking. It helps us make sure your dog feels comfortable in our home, settles well without you and is happy living alonside the other dogs.
Yes. Every new guest starts with a Meet & Greet. It gives your dog the chance to explore our home, meet us, Flo and Kiko, and gives us time to learn about their routine, personality and individual needs.
Not necessarily — and that's why gettin to know each other first is so important. Dogs staying with us need to be comfortable around other dogs, reliably house-trained, able to settle in a home environment and comfortable staying overnight away from their owner. We'll talk through all of this together at the Meet & Greet.
Yes. Dogs staying with us need to be up-to-date with the vaccinations and preventative treatments we require for home boarding, including kennel cough vaccination and appropiate worm and flea treatment.Before their stay, we'll ask you to provide the relevant vaccination and treatment records, together with your dog's veterinary details and an emergency contact. We will keep the records we're requiered to hold as part of the regulations.
DURING THEIR STAY
We keep numbers small. Alonside Flo and Kiko, we may welcome up to three guest dogs into our home.
As much as reasonably possible. We'll ask about their normal feeding, walks, sleeping habits and the little things they're used to at home so wee can make their stay feel familiar.
We want your dog's bedtime to feel as familiar as possible. If they're used to sleeping in the bedroom with their owners, that's is absolutelyfine with us — Flo and Kiko sleep in our bedroom too.We have spare dog beds available, although you're welcome to bring your dog's own bed or bedding. Having something familiar from home can help them settle.If your dog normally sleeps in a crate and you'd like to keep that routine during their stay, please bring their usual crate so they can sleep in the space they already know.
Please bring enough of your dog's usual food for their stay. Keeping to the food they know helps maintain their normal routine and, importantly, helps avoid unnecessary upset tummies.Your dog will also need their usual collar and lead or harness. During their stay, we'll also use one of our identifiction collars with our contact details and a tracker for added peace of mind.If your dog needs medication, please bring enough for their stay together with clear instructions on when and how it should be given.
Absolutely. We know how lovely it is to see that your dog is happy and enjoying their stay, so we'll keep you updated with photos and messages.Updates can be shared privately with you through WhatsApp and, where you've give us permission, photos may also be shared on our Facebook or Instagram pages. We'll always respect the level of consent you've given us for sharing photos of your dog.
If your dog needs oral or topical medication during their stay, we can administer it provided you supply the medication together with clear instructions.We don't administer injections. If an injection is required during a stay, this would be carried out by a veterinary.We also have canine first-aid provision for minor incidents, but this does not replace veterinary care. If we are concerned about your dog'd health or wellbeing during their stay, we'll seek appropriate veterinary advice or treatment.
Your dog's wellbeing will always come first. If they become unwell or have an accident during their stay, we'll assess the situation, contact you or your emergency contact as soon as possible and, where necessary, seek veterinary advice or treatment. We also have canine first-aid supplies for minor incidents, but this does not replace veterinary care.Before your dog's first stay, we will make sure we have your veterinary details, an emergency contact and the necessary consent so we can act in your dog's best interest if you cannot be reached.
STAYS & PRACTICALITIES
Our standard rate is £40 per dog per 24 hours, calculated from your dog's agreed drop-off time.Special rates and arrival arrangements apply over Christmas and New Year, with discounted periods for a continuous stay covering the whole festive package. We'll confirm the total price in writing before you book.
Absolutely. Dogs can stay for a night, a couple of days, a weekend or a longer holiday, subject to availability.Over Christmas and New Year, special arrangements apply, so a single-night stay may not be available. We'll confirm the arrangements for your chosen dates when you enquire.
We'll agree both with you before each stay. Because boarding is charged in 24-hour periods from the agreed drop-off time, everything will be clear before your dog arrives.If you're delayed, please let us know as soon as possible. A later drop-off does not automatically move the agreed collection time; any change needs to be agree with us.If you need different collection arrangements, just let us know when you enquire and we can talk them through together.
Yes, subject to availability. If your dog has already completed their Meet & Greet and a successful trial night with us, please get in touch and we'll always do our best to help with a last-minute stay.For first-time guests, the Meet & Greet and trial night will still need to take place before their first booking. This helps us make sure your dog is comfortable and that Dogs on Holiday is the right fit for them.If you book on or after the applicable balance deadline, full payment is required to confirm your stay. We'll confirm the price and payment arrangements in writing before you book.
We understand that plans sometimes change. Our cancellation terms depend on the length of your booking and how much notice you give before the agreed drop-off time. We'll make these clear before you book.We'll make reasonable efforts to refill the cancelled space. Any cancellation charge takes account of replacement boarding income and any costs saved, within the limits set out in out Terms & Conditions.You can find the full cancellation and refund details in our Terms & Conditions.
STILL HAVE A QUESTION?
Every dog is an individual, so if there's something we haven't covered here, just ask. We will be happy to talk about your dog and what they need to feel at home with us.
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