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PRIVACY POLICY

Last updated: 20 September 2026

1. About This Privacy Policy

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Dogs on Holiday, Home Boarding in the Ochils, respects your privacy and is committed to handling personal information responsibly.

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This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with, how long we keep it and the rights you have in relation to your information.

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For data-protection purposes, Dogs on Holiday is responsible for deciding how and why your personal information is used.

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2. Information We Collect

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When you make an enquiry, complete our Getting to Know Your Dog form, arrange a Meet & Greet, make a booking or communicate with us, we may collect information including:

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  • your name, address, telephone number and email address;

  • booking and payment information;

  • details of your dog, including health, behaviour, routines, medication and care requirements;

  • vaccination, kennel cough, flea and worm treatment records or evidence;

  • your usual veterinary practice and contact details;

  • details of your nominated emergency contact;

  • photographs or videos of your dog where relevant;

  • information and declarations submitted through our forms;

  • your electronic signature and associated signing record where used; and

  • correspondence between you and Dogs on Holiday.

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We only ask for information that we reasonably need to assess your enquiry, provide our boarding service safely and meet our business, legal and licensing responsibilities.

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3. Information About Other People

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If you provide personal information about another person, such as your nominated emergency contact, you should make sure that they know you are giving their details to Dogs on Holiday and understand why we may need to contact them.

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We will use their information only for the purposes for which it was provided, unless another lawful reason requires us to use it.

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4. Why We Use Your Information

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We may use personal information to:

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  • respond to enquiries;

  • assess whether Dogs on Holiday is suitable for your dog;

  • arrange Meet & Greets, trial overnight stays and bookings;

  • provide and manage our home boarding service;

  • communicate with you before, during and after a stay;

  • manage emergencies and seek veterinary assistance where necessary;

  • maintain records relating to dogs in our care;

  • administer payments, cancellations and booking changes;

  • meet insurance, accounting, legal and licensing requirements;

  • manage complaints or disputes;

  • protect the welfare and safety of dogs and people; and

  • where you have separately agreed, use photographs or videos of your dog on our website or social-media channels.

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5. Our Lawful Bases for Using Personal Information

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Depending on the circumstances, we may process personal information because:

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It is necessary to take steps at your request or perform our contract with you.


For example, responding to an enquiry, assessing a proposed stay, making a booking and providing boarding services.

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We need to comply with a legal or regulatory obligation.


For example, maintaining records required by our licence, accounting obligations or responding to a lawful request from an appropriate authority.

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It is necessary for our legitimate interests.


For example, operating our business safely, keeping appropriate records, managing complaints, protecting dogs and people, and establishing or defending legal claims, provided those interests do not override your rights.

You have given us consent.


We use consent where appropriate, including for the public use of identifiable photographs or videos of your dog. Where we rely on consent, you can withdraw it for future use.

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The ICO advises businesses to identify their lawful basis before processing personal data and explain it in the privacy notice. 

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6. Getting to Know Your Dog and Jotform

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Our Getting to Know Your Dog form is provided using Jotform and may include Jotform Sign for electronic signatures.

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Information entered into the form is processed using Jotform's systems. The signing process may also generate a signed document and an audit trail associated with the electronic signature.

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Jotform states that its services process personal information and provide privacy and data-protection arrangements for UK users; its Sign product also provides audit-trail and security features. 

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Dogs on Holiday remains responsible for deciding what information we ask you to provide and how we use the information submitted to us.

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7. Who We May Share Information With

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We do not sell personal information.

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Where reasonably necessary, information may be shared with:

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  • veterinary professionals where your dog requires advice or treatment;

  • your nominated emergency contact;

  • service providers that help us operate our website, forms, communications or business systems, including Wix and Jotform;

  • insurers or professional advisers where relevant;

  • accountants or payment providers where appropriate;

  • Clackmannanshire Council or another competent authority where required for licensing, inspection or legal purposes; and

  • police, courts, regulators or other authorities where disclosure is required or permitted by law.

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We only share information where there is an appropriate reason to do so.

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8. Photographs, Videos and Social Media

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We may take photographs or short videos of dogs staying with us as part of normal care and to provide private updates to owners.

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Sending you a private update does not give Dogs on Holiday permission to publish that material publicly.

We will only use identifiable photographs or videos of your dog on our website, Facebook, Instagram or other promotional channels where you have given us separate permission.

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You can withdraw that permission for future use at any time by contacting us.

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9. How Long We Keep Information

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We will not keep personal information for longer than reasonably necessary for the purpose for which it was collected, including meeting legal, licensing, accounting, insurance and record-keeping requirements.

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Different types of information may need to be kept for different periods.

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Important: our precise retention periods for licensing and boarding records will be finalised after confirmation of the record-retention requirements expected by Clackmannanshire Council.

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Where information is no longer required, we will delete it securely or otherwise dispose of it appropriately.

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The ICO specifically expects privacy notices to explain how long personal information is kept. 

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10. How We Protect Information

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We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

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This includes limiting access to information to those who reasonably need it for the operation of Dogs on Holiday and using appropriate systems and service providers for storing and processing information.

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No internet or electronic-storage system can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the nature of the information we hold.

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11. Your Data-Protection Rights

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Depending on the circumstances, UK data-protection law may give you rights including the right to:

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  • ask for access to personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete information in certain circumstances;

  • ask us to restrict how information is used;

  • object to certain uses of your information;

  • receive certain information in a portable format where applicable; and

  • withdraw consent where consent is the basis on which we are using your information.

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These rights are not absolute and may depend on the circumstances and the reason we are processing the information.

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To exercise a data-protection right, please contact Dogs on Holiday using the contact details below.

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12. Questions, Complaints and Contact

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If you have a question about this Privacy Policy or how Dogs on Holiday handles your personal information, please contact us:

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Dogs on Holiday — Home Boarding in the Ochils


Email: hello@dogsonholidayochils.co.uk


Telephone: [insert business telephone number]

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If you are unhappy with how your personal information has been handled, you also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data-protection regulator.

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Further information about your rights and how to contact the ICO is available from the ICO.

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